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We typically respond within 24 hours

Contact Support

We're here to help. Whether you have a question about your purchase, need technical assistance, or want to request a refund, reach out and we'll take care of it.

Jenny Cheryl

Hi, I'm Jenny. I personally read every email that comes through. You're not sending a message into a void — there's a real person on the other end who cares about helping you get results.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Email Support

For all inquiries — order issues, access problems, refund requests, or general questions.

Typical response: within 24 hours

Refund Requests

We offer a 21-day money-back guarantee, no questions asked. Just email us with the email address you used at checkout or your order confirmation number.

Can't Access Your Purchase?

Check your spam/promotions folder first. If you still can't find your access email, send us a note with the email address you used at checkout and we'll resend it right away.

Common Questions

I purchased but didn't receive my access email
Check your spam, promotions, or junk folder first. If it's not there, email us at support@fatlossforwomenover40.com with the email address you used at checkout and we'll resend your access link within a few hours.
How do I request a refund?
Email support@fatlossforwomenover40.com within 21 days of your purchase. Include your order confirmation email or the email address you used at checkout. Refunds are processed within 5–7 business days back to your original payment method.
Can I access the program on my phone?
Yes. The program is delivered as downloadable digital files (PDFs and guides) that work on any device — phone, tablet, or computer.
I was charged but the checkout page showed an error
Sometimes the page times out even though payment went through. Check your email for a receipt from Stripe. If you were charged but didn't get access, email us and we'll sort it out immediately.